We know you can not wait to receive your goods! We aim to process orders as soon as possible and dispatch them within 2 working days of payment being received.
On occasions, we may need to make your product. In this instance there may be a delay of up to 5 days (soap up to 4 weeks). We will notify you as soon as we can and offer you a replacement or refund if this happens.
We love our products and hope you will too! However if for some reason something does not meet your expectations, please return it and we, of course, will offer a full refund or replacement.
We do not share your personal information with anyone else except to complete this transaction, i.e. via PayPal if applicable.
Our postage rates apply to sending within New Zealand only. If you wish to have them sent overseas please contact us for up-to-date international postage prices.
All our products are made in small batches and each soap is unique - no two bars are ever exactly the same! Please treat images as indicative only. If you have chosen something specifically for the pattern please feel free to specify this in your order.